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IT Support Technician

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.

Job Summary: IT Support Technician will provide assistance by answering questions, resolving technical problems and maintaining the organization's network, software and computer equipment.

Essential Functions

  • Supporting the IT department with an array of tasks.
  • Installing new equipment including computers/monitors/telephones/printers, scanners, etc
  • Assisting with hardware and software issues
  • Solving a high volume of network user issues
  • Continually update and maintain IT-related data
  • Documenting work done in SysAid IT Help Desk software
  • Travel between Queens, Manhattan and the Bronx throughout satellites in NYC in order to assist staff
  • Other related tasks that may be assigned.
  • Administer Help Desk


  • Bachelor’s Degree in Computer Science or related field Required
  • At least 5 Years’ of Experience in IT
  • Strong knowledge of computer hardware/software (including Windows Server 2012/2019, Windows 10, Office 2019/365) required
  • Knowledge of cable runs, testing and patching preferable
  • Valid NY State Driver’s License
  • Strong oral and written communication skills


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Physical Requirements: Must have the ability to complete all standard administrative and support tasks including but not limited to climbing up and down stairs, operation of computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the various locations and sites of Sheltering Arms.

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