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Aftercare Specialist - Case Planner (NSP/LSP)

Organization Overview: Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.

Job Summary: The Aftercare Specialist provides comprehensive case management services for all NSP youth discharged to Aftercare Services.  The Aftercare Specialist should be committed to a service philosophy and objectives that is youth-centered and outcome-focused. The position is demanding and highly interactive with the youth and their families, staff and community.  Aftercare Specialist must be comfortable working with youth and families in placement and in the community of origin. Aftercare Specialist will be responsible for supporting families through obstacles and needs which they may be experiencing as a result of their child being in the juvenile system. Aftercare Specialist will be trained in the Integrated Treatment Model (ITM) and in Multi Systemic Therapy to ensure continuity with the concepts the youth and family have learned while in placement.

*This position requires work within the five boroughs

Essential Functions

  • Responsible for development of a comprehensive Aftercare Service Plan for each youth and the youth’s family or other adult resource. The Aftercare Service Plan will be completed in collaboration with the case planning team, and with the youth and their adult resources during team meetings, visits in the home including the discharge meeting.
  • Work with case planning team, the youth and the family to support the Aftercare Service Plan. 
  • Lobby and advocate energetically for the appropriate educational placement for each youth
  • Implement creative strategies for involving family members in the Aftercare Service Planning process 
  • Provide case management services to youth and families while on aftercare in order to connect them to community resources and support as needed. 
  • Responsible in ensuring close oversight of the developed aftercare plan while youth is in the community.
  • Maintain efficacious working relationships with staff involved in the service planning and provision process: Juvenile Specialists, Mental Health Therapist, Educational Personnel, Court and Legal Representatives, Medical Personnel, Aftercare mentors, Aftercare Education Specialist etc.
  • Develop and submit weekly email updates to ACS (Administration for Children Services) and participate in bi-weekly case update calls as requested.
  • Participates in post discharge community conferences /Elevated Risks conferences and maintain communication with ACS.
  • Responsible for meeting all ACS, and OCFS mandates.
  • Attends court hearings, and prepares reports as required to be submitted before and at the hearing; to include the assessment of the parent/youth visits as needed.
  • Has primary responsibility for the development, documentation and maintenance of all case records within  caseload within CONNECTIONS.
  • Document all progress notes in CONNECTIONS and all contacts in PROMIS on a weekly basis within 5 days of contact
  • Engage the family members throughout the assessment process and completion of the FASP. 
  • Responsible for meeting required ACS completion dates for accurate progress notes, FASPs, and visits.
  • Provide necessary referrals for families in need of housing, health, mental health or preventive services
  • Provide supervision, if needed, to ensure the safety of all family members. If possible, to strengthen the parental role in the family. 
  • Stays abreast to developments in the juvenile justice system. 
  • Support the principles of the Integrated Treatment Model with the goal of teaching the young people to make positive, lasting changes in their behavior by preparing them to be self-sufficient through education and work experience.
  • Other related tasks that may be assigned


  • Bachelor’s Degree in Social Work or related field required
  • Strong knowledge of ACS mandates   
  • Prior experience working NSD or NSP population, a plus. 
  • 2+ years experience in Case Management for Child Welfare. 
  • Advanced knowledge of CNNX required
  • Strong writing skills, including competency with progress note completion
  • Familiar with family court procedures. 
  • Must be able to pass the Safe Crisis Management (SCM) training.


It is the policy of Sheltering Arms Children and Family Services that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.


Physical Requirements: Must have the ability to complete all standard administrative and support tasks including but not limited to climbing up and down stairs, operation of computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the various locations and sites of Sheltering Arms. Ability to perform physical restraint of youth using approved restraint techniques. Physical and PPD clearances required and reevaluated annually. 

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