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Jobs at Sheltering Arms Children and Family Services, Inc.

Floating Case Planner

Location: Queens, NY

Department: Family Support Services

Type: Full Time

Min. Experience: Mid Level

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.

We are looking for a Case Planner that will cover cases throughout the Preventive offices located in Jamaica, Richmond Hill and Far Rockaway.

Essential Functions:

  • Responsible for covering caseloads during Case Planner vacancies or other staff leave circumstances at FSS/ Preventive Program sites.
  • Conduct home and office visits in which the needs of the family and child/ren safety are assessed.
  • Evaluate clients to assess risks and develop case plans.
  • Monitors and follows up on individualized treatment programs including child safety.
  • Individualizes and understands the needs of the individual client, the family and its support network in relation to each other.
  • Conduct field visits to identify services for clients and helps families maintain medical, financial, educational and social resources.
  • Identifies appropriate treatment or service providers and facilitates client referrals to internal and external programs.
  • Establishes client goals and assesses a client’s success in meeting those goals; continues, alters and recommends changes in treatment strategy depending upon ongoing client assessment.
  • Advocate on behalf of children and families to obtain the necessary neighborhood based services.
  • Required to complete FASP’s (Family Assessment Service Plan) every 90 day and six months.
  • Adhere to required CW contact per family and ensure that all children are seen.
  • Weekly contacts to be reviewed and approved by Supervisor or Site Administrator.
  • Performs other duties as delegated.



  • Bachelor’s Degree in Human Services, Social Work, or related field
  • Knowledge of ACS policies and procedures
  • Previous child care welfare experience preferred
  • Bilingual Spanish required
  • Knowledge of Connections and PROMIS preferred
  • Strong communication skills, verbal and written
  • Knowledge of Microsoft Office


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

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The Floating Case Planner is responsible for covering caseloads in our Preventive Program sites in Far Rockaway, Richmond Hill and Jamaica, are you comfortable doing so?*