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Family Time Case Aide

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.

Job Summary : The Family Time Case Aide provides support to the Foster Care & Adoption unit by performing duties related to the scheduling, facilitation, supervision and documentation of Family Time. The Family Time Case Aide’s responsibilities include performing tasks such as: scheduling and confirming visits; transporting parents, caregivers and children; identifying spaces for family visits and shared activities in the community;  organizing and enhancing agency visitation rooms, supervising visits outside of work hours, and providing reports to case planners. The Family Time Case Aide is required to interact with clients, staff and foster parents.

Candidates will demonstrate promising professional competence through good professional references and a stable work history. Must have excellent interpersonal communication skills; demonstrated commitment to family-centered child welfare service delivery, and flexibility to work evenings and weekends as needed. Candidate must enjoy taking initiative, use sound judgment, have good interdisciplinary collaborative skills, and an understanding of cultural differences among staff and clients within our organization. 

Essential Functions

  • Schedule and confirm visiting schedule with birth parents and foster parents in accordance with the visitation plan.
  • Provide supervision for visits with approval of administrative supervisor.
  • Work creatively to solve scheduling conflicts and facilitate visitation by providing transportation and childcare, suggesting alternate sites for family time to occur, and providing weekend supervision of visits (with supervisory approval).
  • Attend all internal and external trainings and meetings as required.
  • Provide written reports to case planners within 48 hours of visits so that the visits can be entered into Connections in a timely manner.
  • Check agency visiting rooms daily and organize and replenish supplies as needed.
  • Identify potential visiting spaces and family activities in community for supervisory approval.
  • Meet families in community for visits and/or transport families to and from visiting locations, using the agency vehicle or public transportation.
  • Work with parents to identify resources who could serve as visit hosts for their families.
  • Help parents plan for unsupervised time with their children.
  • Assist parents in their interactions with service providers, the agency and their children.
  • Related additional duties as assigned.


  • High School Diploma or GED required; Associate’s Degree a plus
  • NYS Driver’s License required
  • Experience with at risk population preferred
  • Non-judgmental approach and ability to empathize with others; genuine interest in working with disenfranchised individuals; self-motivation skills and the ability to work collaboratively
  • Bilingual Spanish/English preferred.
  • Child welfare practice experience and knowledge of foster care preferred.


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Physical Requirements: Must have the ability to complete all standard administrative and support tasks including but not limited to climbing up and down stairs, operation of computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the various locations and sites of Sheltering Arms.


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