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Jobs at Sheltering Arms Children and Family Services, Inc.

Outreach Coordinator

Location: Bronx, NY

Department: Health Home

Type: Full Time

Min. Experience: Experienced

Company Overview

Care Management is service model whereby all of an individual's caregivers communicate and interface so that the patient's needs are addressed in a comprehensive manner. This is done primarily through a "Care Manager" who oversees and provides access to all of the services an individual needs to assure that they receive everything necessary to stay healthy, out of the emergency room and out of the hospital.

The Outreach Coordinator is responsible for initial client outreach, client enrollment, and utilizes clinical skills and expertise to complete needed assessments to determine enrollee’s most appropriate acuity levels for care management services. The Outreach Coordinator is an important member of the care management team who collaborates with enrollees, their families, and program staff  

Job Summary

The job summary should give candidates a general idea of expectations for the position and a high level summary of the role.  Be sure to provide an exact job location so candidates know where the position will be located.

Responsibilities and Duties


  • Conducts field, phone and mail outreach to new care management clients and/or their legal guardian
  • Conducts outreach and provide clients and internal/external providers with an overview of the
  • Care management service model
  • Actively manages appropriate referrals, access, engagement, follow-up and coordination of care management services
  • Creates and implements annual outreach plan that includes face-to-face presentations to prospective clients and service providers
  • Creates and maintains relationships with collaborative partners and cultivates new ones
  • Completes client detail intake
    • Pre-screenings
    • Obtains required Care Management enrollment consents from the individual or legal guardian
    • Timely completes initial needs assessments (Child and Adolescent Needs and Strengths; CANS) to determine the individual’s most appropriate level of care management
  • As needed assists client with non-active Medicaid through initial entitlement process
  • Collaborates with the care management team to develop enrollees’ Individualized Plan of Care
  • Meets Care Management documentation requirements in a timely and accurate manner by effectively utilizing designated Care Management Portal (Medicaid Analytics Performance Portal; MAPP) and Electronic Health Records (EHRs) as needed


Qualifications and Skills


  • Bachelor degree required with relevant experience
  • Ability to positively influence others with respect and compassion
  • Even-tempered and able to adjust tasks in accordance with changing priorities
  • Bilingual is a plus

 The candidate must possess the following Experience:

  • Relevant expertise and experience in serving children and families in child welfare, developmental disabilities, mental health, healthcare and/or other systems as well as those receiving preventive services
  • Experience providing service coordination and information, linkages, and referrals for community-based services  


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