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Jobs at Sheltering Arms Children and Family Services, Inc.

Program Manager

Location: Bronx, NY

Department: Children's Center Annex

Type: Full Time

Min. Experience: Manager/Supervisor

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.


Sheltering Arms is seeking a Program Manager to work closely with the Program Director to develop programming that suits the needs of the children in our program. The Program Manager is responsible for overseeing the management of the direct care staff in the facility and is available on call after conventional work hours. 


Essential Functions

  • Assures regulatory compliance with city, state & COA standards; completes all necessary reports; maintains proper departmental fiscal controls; ensures that log systems are accurate and up-to-date; maintaining law and order and a high standard of care in a healthy, vital and therapeutic context; assures program routines (school, Network, Substance Abuse Prevention, group meetings etc.,) are maintained and followed by staff and youth alike; oversees recreational programming and community involvement.
  • Instrumental in hiring- actively recruits new workers; directly provides formal and informal supervision, training and discipline to assigned child care workers.  Mediates staff/team conflict.  Completes staff evaluations, works closely with Program director to address staff challenges and makes recommendation about staff training needs.
  • Prepares staff schedules for child care workers as required; approves vacation/leave requests; Requisitioning, system maintenance and documentation as required.  Develops and maintains an orderly work and living environment. Reports damage or other maintenance problems to agency’s Support Services and the Program Director; responsible for petty cash reconciliation, activities funds; ordering of food and supplies.
  • Models and promotes dependable, responsible, professional and accountable behavior; promotes positive program norms and teamwork primacy; supports program mission and philosophy; effectively integrates with other disciplines.  Confronts and discourages negative behavior, attitudes and program norms; models enthusiasm and participation in program activities. Helps in setting the mission, defining the issues, extracting and validating information, finding “solutions” when alternatives, information and objectives are ambiguous, deciding the best uses of time and other scarce organizational resources.
  • Other related tasks that may be assigned



  • High School Diploma but Bachelor’s Degree preferred
  • Supervisory experience preferred, or 3+ years working in a residential setting
  • Experiencing working with youth and families in Residential setting preferred
  • Must be able to pass required Safe Crisis Management training and pass recertification on an annual basis.
  • Computer literacy is required
  • Valid NYS Driver’s License and clean driving record
  • Ability to drive a 10 to 15 passenger van
  • Must have excellent  verbal and written communication skills in order to maintain required documentation 
  • Must have a commitment to work from a strength based and and trauma-informed perspective
  • Ability to travel to all five boroughs


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Physical Requirements: Must have the ability to complete all standard administrative and support tasks including but not limited to climbing up and down stairs, operation of computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 50lbs. Must be able to travel from the various locations and sites of Sheltering Arms



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