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Family Services Coordinator

Title:               Family Services Coordinator

Department: Early Childhood Education - Early Head Start

Reports To:    Early Head Start Program Director


Organization Overview

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.


Essential Functions

  • Supervise the home based option and the three Home Visitors
  • Establish a wide network of community resources that will enable families to reach their goals for themselves and their children; conduct home visits as needed;
  • Complete Family Partnership agreements and Family Outcomes;
  • Work closely with Family & Community Specialist, Education/Disability Coordinator, Mental Health Consultant, and Health Coordinator;
  • Advocate energetically for parents and provide community resources and referrals;
  • Promotes parental involvement and provides ongoing support in the Early Head Start Program including Policy Council activities;
  • Completes all documentation and assists with reports, Flash Report, Child Plus, Robin Hood, PIR, EHS Funding Application, and QI Dept. reports.
  • Participates in staff trainings and meetings; promote health and safety at all times.
  • Maintains confidentiality of all client records;
  • Develop and plan activities, workshops, and trainings for families that will support their optimal growth and enhance the relationship between parent and child;
  • Maintain accurate case records to meet Head Start, state, and federal guidelines;
  • Assist in the transition of EHS children to the Sheltering Arms 3-K classrooms;
  • Conduct monthly parent committee meetings and workshops; including Home based families workshops
  • Create a system of communication between families and the program ex. Flyers, letters, calendars, etc.
  • Assist families with applications for and/or resolution of disputes with entitlement programs such as income support, housing subsidies, WIC (Women, Infants and Children), or insurance programs such as Child Health Plus.
  • Make referrals for services such as legal assistance, emergency food or clothing, job training, and medical services for family members.
  • Attend workshops, meetings, and trainings as required by the EHS
  • Performs other duties as delegated



  • Bachelor of Social Work or other related field required
  • Knowledge of social services and public entitlements and community resources
  • Strong inter-personal skills; Ability to effectively communicate with families and staff
  • Excellent computer skills-Data Entry and data analysis
  • Bilingual preferred


Physical Requirements

Must have the ability to complete all standard administrative and support tasks including but not limited to climbing up and down stairs, operation of computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the various locations and sites of Sheltering Arms computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the various locations and sites of Sheltering Arms.

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