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Jobs at Sheltering Arms Children and Family Services, Inc.

Family Support Worker

Location: Queens, NY

Department: Community Health

Type: Full Time

Min. Experience: Experienced

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.


Sheltering Arms is seeking a Family Support Worker to provide case management and parent education services to prenatal and parenting women with children 0-5.

Essential Functions:

  • Initiate and maintain regular home visits (as per HFNY guidelines and standards) with families primarily in their homes (some evenings and weekends as necessary)
  • Establish a trusting relationship with families
  • Provide prenatal and other health education
  • Assist families to strengthen parent-child relationships
  • Assist parents to improve their skills to optimize the home environment for the child’s well-being and safety
  • Assist families in making and attending health and human service appointments, including activities related to employment and educational goals
  • Provide timely documentation of all home visiting activities, including information gathered on health and development, parent-child relationship, maternal life course including documentation, completes all relevant data and maintains records accordingly; Case Notes, Home Visit Narratives and other program documentation must be maintained as per agency &program guidelines.
  • Responsible for working client holiday events and program activities 
  • Participates in outreach, and other efforts to educate the community about the program
  • Other duties as assigned



  • Associate’s Degree preferred but the minimum requirement is a high school diploma/GED
  • Experience working with high-risk families in a community setting
  • Have knowledge of infant and child development
  • Ability to be non-judgmental and establish trusting relationships; good problem solving, listening and practical skills; demonstrates maturity, self awareness and emotional well-being;  shows respect and sensitivity with individuals of differing cultural, racial, sexual or ethnic identities; some knowledge of community resources.
  • Open to working evening hours and weekends when necessary
  • Fluent in Spanish


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

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