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Quality Improvement Coordinator

Job Summary: Sheltering Arms is seeking an enthusiastic, capable and self-motivated coordinator to support agency programs in providing high quality services and demonstrating positive impact on our clients and communities. The ideal candidate will demonstrate a passion to contribute to the agency’s mission and support agency and department values and strategic goals. This candidate will engage in research and innovations, excel in a fast-paced environment, seek and pursue opportunities to exceed expectations and solve challenges, and exhibit commitment to the professional development of themselves and their teammates. 


Responsibilities and Duties:


  • Ensure quality and accountability of the work, including accurate data collection, data integrity, and meaningful reporting.
  • Adhere to expectations, protocols, and regulations set by manager, department head, agency and governing bodies.
  • Develop capacity through training, supervision, coaching, modeling of senior staff and leadership, technical assistance, and self-learning efforts.
  • Design, develop, and implement outcome studies and monitoring and evaluation efforts to assess the impact of programs, and the systems needed to track and analyze success of programs.
  • Work collaboratively to improve data systems, conduct and oversee analysis of date, prepare high-quality reports for internal and external audiences.
  • Use data to support building Sheltering Arms’ organizational knowledge base and make recommendations for program change/improvement.
  • Collaborate to set program milestones and Key Performance Indicators, and support the impact narrative for external communications.
  • Build expertise in assigned programs and stay up to date on best practice, regulations, research and external benchmarks.
  • Effectively represent the agency externally.
  • Demonstrate consistently an awareness of and sensitivity to cultural and socioeconomic characteristics of persons and population served in the course of all job responsibilities.
  • Perform other duties as assigned.
  • May require a flexible schedule.
  • Child welfare experience required, preferably Preventive.





  • Masters Degree in Social Work, Psychology, Public Administration or related field strongly preferred;

   Bachelor’s required.


  • At least three years of professional experience in the field of research, monitoring and evaluation, and social services. The ideal candidate should have a Preventive Service focus.


  • Effective communicator.
  • Analytical skills.
  • Experience with data management systems and data analysis, including presentation and report writing.
  • Able to integrate and synthesize information.
  • Detail oriented, flexible, and organized.
  • Proficiency in MS Word and Excel.
  • Knowledge of PASW (SPSS) preferred.
  • Knowledge of Connections and CCRS a plus.
  • Willing and able to learn new data management systems and software.
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