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Shift Supervisor (NSD)


Sheltering Arms Children and Family Services

Job Description


Title:              Shift Supervisor (NSD)

Department:     Adolescent Residential Care

Reports to:    Site Director


Organization Overview: Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.


Job Summary:

Responsible for ensuring facility’s compliance with the daily routine and structure of the facility during the shift in which he/she is on duty; responsible for maintaining agency standards of  quality care and service provision to the youth residing within the facility. Responsible for the  supervision of youth specialist, their deployment and activities and the daily orchestration of the milieu with attention to activity programming, routines, discipline, program structure, and tone.  



In addition to the regular duties as a youth specialist,* the shift supervisor takes on the following specific responsibilities which may vary depending upon the shift,


“Charge” Duties:

Remains “in charge” throughout the shift overseeing all activities of assigned youth specialists and youth throughout the shift. Functions essentially as a “general,” ensuring that required tasks are completed, maintaining law and order, and upholding high standards of care in a healthy, therapeutic context.


Supervision and Training:

Provides formal and informal supervision, including ongoing feedback and training to assigned workers.  Mediates staff/team conflict.  Completes staff evaluations as required.



Requisitioning, system maintenance and documentation as required. Submits reports to MCCU as required or necessary; assures that all log entries are completed by him/ herself or the youth specialists; develops and maintains an orderly work and living environment. Immediately reports crisis, damage or other problems to the Assistant Site Director/Site Director.



Helps in setting the mission, defining the issues, extracting and validating information, finding “solutions” when alternatives, information and objectives are ambiguous, deciding the best uses of time and other scarce organizational resources.



  • High School Diploma or GED required.
  • Successful experience as a youth specialist.
  • Familiarity with issues of child and adolescent development, professional
  • Child care practice and relevant clinical issues.
  • Ability to function and communicate under pressure;
  • Familiarity with OCFS/DJJ regulations.



It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Physical Requirements: Must have the ability to complete all standard administrative and support tasks including but not limited to climbing up and down stairs, operation of computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the various locations and sites of Sheltering Arms. Ability to perform physical restraint of youth using approved restraint techniques. Physical and PPD clearances required and reevaluated annually.

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