Go to our website »

Jobs at Sheltering Arms Children and Family Services, Inc.

Quality Improvement Manger

Location: New York, NY

Department: Quality Improvement

Type: Full Time

Min. Experience: Manager/Supervisor

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.


Sheltering Arms is seeking a Quality Improvement Manager to assist the Director of Quality Improvement in coordinating and monitoring the overall performance of agency programs.

  • Supervise QI Coordinator(s) and other QI staff as assigned.
  • Ensure that assigned staff completes assignments on time and with high quality.
  • Coordinate agency-wide and programmatic self-assessment activities, monitor program performance and model fidelity, and facilitate and organize quality improvement initiatives.
  • Research best practice and work with assigned programs to implement best practice & specific program models, design & implement monitoring systems, and develop & implement policy & procedure.
  • Monitor and coordinate compliance for designated agency programs/departments, including adherence to professional/ethical practice, agency standards, federal, state and city regulations, and the guidelines of the Council on Accreditation.
  • Use data and tracking systems to assess, monitor and report program performance and determine ongoing improvement needs.
  • Work with assigned programs to prepare for governmental and Council on Accreditation reviews/audits.
  • Assess current data systems used by agency programs and departments and participate in ongoing development and troubleshooting of existing and new systems and software.
  • Participate in investigations as requested.
  • Oversee data integrity and management.
  • Design, produce and analyze reports.
  • Review files and other documentation as requested.
  • Act as agency liaison, attend community meetings, & participate in agency committees as requested.
  • Demonstrate consistently an awareness of and sensitivity to cultural and socioeconomic characteristics of persons and population served in the course of all job responsibilities.
  • Participate in staff development, including attendance in training as required and/or requested.
  • Perform other duties as assigned.



  • Master’s Degree in Social Work, Psychology, Public Administration or related field.
  • Minimum three years’ experience in child welfare, education, or other social service system.
  • Two years’ of direct supervisory experience.
  • Experience in the field of Quality Assurance/Quality Improvement.
  • Demonstrated proficiency in Word, Excel, and Access and knowledge of management information systems.


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Human Check*
Apply for this Position
* Required fields
First name*
Last name*
Email address*
Phone number*

Attach resume as .pdf, .doc, or .docx (limit 2MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
What's your highest level of education completed?*
Are you currently employed with Sheltering Arms?*
Have you ever been employed with Sheltering Arms?*
Are you being referred by an employee of Sheltering Arms?
If you are being referred by a current employee, please provide the employee's name.
Have you ever applied to Sheltering Arms in the past?
Do you have a Minimum three years’ experience in child welfare, education, or other social service system*