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Jobs at Sheltering Arms Children and Family Services, Inc.

IRC/Human Right Coordinator

Location: Bronx, NY

Department: Developmental Disability Services

Type: Full Time

Min. Experience: Experienced

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.


Sheltering Arms is seeking to hire a Incident/Human Rights Coordinator to oversee the overall process and management of incident reporting, conducting investigations, Chairing the Incident Review Committee, documenting and managing IRC minutes, corresponding with the Justice Center and tracking incident trends on a consistent basis. In addition, you will serve as the Chair of the Human Rights Committee within the Developmental Disabilities Services department. The successful candidate will conduct investigations in the Residential services, Day Services, Medicaid Service Coordination programs, and design systems to ensure monitoring of compliance with regulatory standards pertaining to incidents and individuals Human Rights. In addition, you will facilitate trainings on incident reporting and the use of the incident reporting database (IRMA and WIZR), and Human Rights


 Essential Functions:

  • Provide Technical Assistance and Support to Program Director and Associate Directors regarding incident reporting, human rights, and regulatory compliance.
  • Develop, review, analyze and improve internal controls and monitoring systems to track incidents and data related to individual’s human rights.
  • Design systems to ensure tracking/monitoring of compliance with incident management, Justice Center and Human Rights standards.
  • Conduct investigations and in various DD departments as required.
  • Maintain Incident reporting Data Base (IRMA, WIZR).
  • Maintain IRMA Data base and act as IRMA liaison for programs.
  • Facilitate IRMA and Incident Reporting trainings to all program staff at least annually.
  • Provide training and support to program staff regarding compliance with IRMA and individuals Human Rights as needed.
  • Prepare and present reports to incident review committee and the Justice Center (as required) and makes recommendations to ensure individuals safety and quality of life are maintained.  Follows up on recommendations to ensure compliance.  In addition, responsible for the implementation of an Individual Investigations Procedures Guideline and Protocol.
  • Document findings in written reports and submit to all parties including to program directors.  Follow-up to ensure all recommendations from audits are addressed pertaining to incident reports and human rights reports.  Provide technical assistance to program director/managers as needed to ensure corrections are completed in a timely manner.
  • Active participant in overall agency review committees; facilitates human rights and incident review committee meetings.
  • Provide assistance to QA/QI Director with annual report and annual trend analysis of all incidents and human rights reviews.
  • Serves as agency representative and liaison with all government agencies conducting internal investigations and reviews of all program incidents. 
  • To assist in the delivery of the mandatory IRC and Human Rights training utilizing standardized modules to all DDS staff.
  • Serves as the Chair of the incident review committee, human rights and health & safety committees.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Bachelor’s Degree in Human Services or related field, with Masters preferred
  • 5+ years of experience working in an organization that provides services to individuals with special needs
  • Strong clinical, management and organizational skills
  • Knowledge of applicable program standards and regulations
  • Experience with developing and delivering training curricula
  • Knowledge of policy development and implementation
  • Proficiency in implementing and maintaining compliance standards
  • Knowledge of OPWDD’s Pt 624 regulations and standards in addition to practices concerning conducting and reporting of investigations through the Justice Center
  • Frequent contact with internal & external employees of all levels, and other agencies serving the disabled at large; and other federally funded agencies; contact with consumers, advocates, stakeholders and (Board of Directors.)
  • Working knowledge of all Microsoft programs, including PowerPoint.  
  • Travel to and from designated internal and external facilities. Alternate training sites and conferences, as defined by agency.
  • Must be cleared/maintain acceptable record under NY state mandated criminal background check process
  • Must be clear and maintain an acceptable record under the Medicaid Fraud & Abuse clearance process.
  • On-going training/education as part of development related to position. Programs are regulated by OPWDD, OMH, & DOH.


It is the policy of Sheltering Arms Children and Family Services  that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

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