Go to our website »

Jobs at Sheltering Arms Children and Family Services, Inc.

Quality Improvement Specialist

Location: New York, NY

Department: Quality Improvement

Type: Part Time

Min. Experience: Mid Level

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.

Sheltering Arms is seeking a Quality Improvement Specialist to evaluate programs for compliance and quality standards. Collects and compiles programmatic data and generates reports for tracking, monitoring, and ongoing quality improvement of programs.  

  • Read, know, and adhere to all governing agency, Sheltering Arms, and Quality Improvement Department requirements and professional conduct expectations.
  • Conduct monitoring and evaluation activities such as read case files, conduct site visits, review logs, to assess for compliance and quality/best practice.
  • Ensure regulatory compliance for auditing purposes and respond to audit/evaluation needs.
  • Complete and distribute written review findings as requested.
  • Prepare data and compliance reports as requested
  • Assist with data reconciliation and clean-up
  • Awareness of and sensitivity to cultural and socioeconomic characteristics of persons and population served
  • Responsible for maintaining and ensuring compliance with client and agency confidentiality standards and ethical expectations
  • Responsible for participating in staff development, including attendance in training as required and/or requested
  • Detail oriented, flexible, and organized. Strong interpersonal and communication skills. Ability to take initiative and troubleshoot.
  • Other duties as assigned
  • May require a flexible schedule


  •  MSW or related field preferred or equivalent experience.
  •  3 years in child welfare or other social service system(s)
  •  Ability to demonstrate effective written and verbal communication skills.
  •  Demonstrated proficiency in Word, Excel, and Access and
  •  knowledge of management information systems. Willingness and ability to learn new systems.

It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Apply for this Position
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
What’s your highest level of education completed?*
Are you currently employed with Sheltering Arms?*
Have you ever been employed with Sheltering Arms?*
Are you being referred by an employee of Sheltering Arms?*
If you are being referred by a current employee, please provide the employee's name.
Do you possess at least 3 years in child welfare or other social service systems?*
Do you possess proficiency with Microsoft Word, Excel, and Access?*