Program Supervisor

Jamaica, NY
Full Time
Mid Level


Organization Overview: Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.


Job Summary:  Provides weekly administrative, reflective and clinical supervision to Family Support & Resource Specialists (FSRSs) as per HFNY model. Supervisor will ensure that program maintains HFA model fidelity. The Supervisor will conduct community outreach as needed as well. The Supervisor will also ensure that staff adhere to Healthy Start standards and benchmarks and supervises the Maternal Child Health Specialist.


Position Responsibilities

  • Provides weekly clinical, reflective and administrative supervision to Family Support  & Resource Specialists (FSRSs) and MCH Specialist; Assesses staff performance and supports staff development
  • Supports the proper facilitation of the home visiting curriculum, and administration of clinical tools and the Parent Survey
  • Ensures that staff are up to date with Healthy Start benchmarks and data entry in Challenger Soft
  • Complete staff orientation training and register staff for upcoming Core and Wrap Around training; review and sign all staff training logs and ensure that staff training is completed in a timely manner as per HFA and program standards
  • Completes a range of quality assurance activities such as case record reviews, participant satisfaction phone surveys and home visit/assessment observations with home visitors
  • Monitors Healthy Families data management system (MIS) and ensure staff data is entered in a timely manner
  • Maintains up to date supervision binders, case transfer summaries, team meeting logs and other binders as required as per program guidelines  
  • Aids Program Manager in development and/or updating of training curricula, resource directory, forms, and other program materials as necessary 
  • Assist Program Manager in the review of program policies and updates as needed 
  • Assists in interviewing and hiring staff
  • Completes all orientation and wrap around training as well as a minimum of 30 hours of training per year which may require overnight or weekend travel upstate and out of state
  • Responsible for organizing and executing tasks at client/program activities and events, which may be held in evenings or on weekends and may require some moderate lifting of items, creation of flyers, decorating, purchasing items and other tasks related to the event.
  • Participates in street and community outreach, community presentations and other efforts to educate the community about the program
  • Provides coverage for staff as needed by making home visits or conducting assessments when the program is short staffed or staff is on leave
  • Works on special projects surrounding the program as assigned.
  • Other duties as assigned 


  • Bachelor’s Degree in Social Work, Early Childhood, Human Services or related field required and at least 3 years of experience working with children and at risk families. Master’s Degree preferred. 
  • Familiarity with Jamaica, Queens area and population, Culturally sensitive, Bilingual (Creole, Bengali or Spanish) a plus
  • Knowledge of maternal/paternal child health and child abuse 
  • Skilled at supervising staff, case management and teaching  (some leadership ability/experience acceptable if no formal supervisory experience)
  • Ability to be strength-based, use good judgment and make sound decisions
  • Ability to multi-task and appropriately manage time in high pace environment. 
  • Ability to be non-judgmental; good problem solving and practical skills; demonstrates maturity and emotional well-being; and good listening skills;  shows respect and sensitivity with individuals of differing cultural, racial, sexual or ethnic identities; knowledge of community resources. 

Salary: Starting 40k

Shift: 9am-8pm


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.



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