Bilingual Case Planner - Solution Based Casework

  • Far Rockaway, NY
  • Full Time
  • Family Support
  • Experienced

Organization Mission: At Sheltering Arms, our goal is to foster a society where every child and family we serve will have the opportunity to succeed and thrive. We address the effects of social inequity in the most challenged communities in New York City. Our innovative programs and compassionate services measurably enhance the education, well-being, and development of children, their families, and communities. We have maintained an unwavering commitment to our mission for nearly 200 years.

Successful candidates will be operating out of the Far Rockaway location and will have the pleasure of servicing families in other parts of Queens:  This job description represents an overview of the essential functions of this job. This is not a complete listing of all required duties. Specific duties may vary over time to meet the needs of Sheltering Arms. We reserve the right to change the job duties as business requirements dictate. Employees are expected to perform other reasonably related duties as may be required by Management.  

Job Summary: Under the supervision of the Supervisor, the Case Planner will be responsible for case intake, management of cases and providing services to families, in accordance with Administration for Children Services (ACS), SBC Model standards, and Sheltering Arms Policies and Procedures. 

Essential Functions

  • Conduct safety and risk assessments of all children on caseload at least twice a month. 
  • Partner with families to co-develop actions plans and complete tasks to improve family functioning, utilizing SBC practice skills. 
  • Develop up working agreements for shared cases with ACS and maintain close collaboration to ensure frequent assessment of safety/risk, and coordinate delivery of services. 
  • Coordinate and participate in family team conferences with families, ACS, and other collateral providers.   
  • Responsible for the timely submission of progress notes, family assessment service plan (FASP), intakes, and other pertinent documentation.  
  • Provide individual, family, and group counseling to 12 families per caseload.
  • Maintain case records set forth in accordance with agency policy and procedures.
  • Home visits must take place minimum once a month, and the number per month may increase based on assessment of the number of safety factors and risk elements present.   
  • Assess and make referrals to link families to needed resources and services. 
  • Flexible to work some evening hours and at least one Saturday per quarter.  
  • Participate in required trainings and program/agency meetings.   


  • Bachelor’s degree
  • Experience utilizing SBC skills or certification preferred.
  • Good writing and oral communication skills; computer literate.
  • 2-3 years experience in child welfare field strongly preferred.
  • Excellent time management and multi-tasking skills.
  • Bilingual, (preferably Spanish, French/Creole, Bengali) to conduct case management for our families.
  • Excellent written and oral communication skills.
  • Proficient use of Microsoft applications; knowledge of PROMIS/CONNX desired.
  • Cultural awareness and sensitivity in engaging a diverse population. 
  • For this role, COVID-19 vaccination is a requirement of the job.

Salary: $44,500



It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Physical Requirements: Must have the ability to complete all standard administrative and support tasks including but not limited to climbing up and down stairs, operation of computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the various locations and sites of Sheltering Arms.

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