Visitation Specialist NSP

  • Bronx, NY
  • Full Time
  • Adolescent Residential Care
  • Mid Level

Organization Overview: Sheltering Arms strengthens the education, wellbeing, and development of high-need  children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from  the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our  community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our  team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds  and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering  Arms brings with it new opportunities for advancement and development so that team members can achieve  their professional goals while helping others reach for theirs. 

Job Summary: The Visitation Specialist is responsible for supervising family visits in the NSP facility or agency  offices, and in the family’s home. The Specialist will ensure that the visiting environment is safe and physically  and emotionally secure for NSP youth. 

Schedule: Tuesday through Saturday - 11am to 7pm

Essential Functions 

  • Develop a visitation plan for each youth in collaboration with the case planner by arranging for the  family to visit within 24 hours of youth arriving at the NSP facility. 
  • Provide guidance to the family and youth regarding goals to help increase or continue family support  while the youth is in placement. 
  • Provide supervision, if needed (in the facility or home), to ensure the safety of all family members and  strengthen the parental role in the family.  
  • Record all progress notes in Connections on within five days. 
  • Prepare reports for court regarding the assessment of the parent/youth visits in conjunction with the  case planner. 
  • When available, will participate in Family Team Conferences or forward a written report for the  conference on visitations, home passes, progression of family goals and family dynamics.
  • Participate with the team in assessing the youth’s readiness for home visits in collaboration with ACS  case managers and case planner.   Perform a home assessment on youth’s family home for day passes and weekend overnight visits.
  • Monitor for safety at all times and report any concerns to all parties including management. 
  • Will escort the youth for the initial visit with their family outside the facility. Then, in collaboration with NSP team and PPS, Case Planner and Supervisor, will assess the readiness for unsupervised visits. 
  • Maintain ongoing contact with Case Planner, supervisor and PPS with regards to any case updates, and  or concerns. 
  • Provide carfare or transportation to families with financial hardship or physical disabilities.
  • Performs other duties as delegated. 
  • Support the principles of the ITM (Integrated Treatment Model) with the end goal teaching the young  people to make positive, lasting changes in their behavior by preparing them to be self-sufficient through  education and work experience.
  • In addition the Visitation Specialist is to know and be able to perform all duties related to Case Planning  in the event he/she must perform or act in the role of Case Planner when needed. Which are not limited  to: Competing court reports, completing FASPs, providing case planning services ie referrals and follow  ups, Service plans, Plan Amendments etc.  
  • Other related tasks that may be assigned. 


Bachelor’s Degree: BA or BS in Human Services or Social Work preferred. 

Good verbal and written communicational skills. 

Ability to be a team player and flexible to change and work independently. 

Knowledge of Connections is preferred 

Strong writing skills, including competency with progress note completion 

Valid New York State Driver’s License 

Should be dependable , flexible and patient  

Capable of handling emergencies, if necessary  

Must be able to travel to the five boroughs  

Must be able to pass required Safe Crisis Management (SCM) training.  

  • For this role, COVID-19 vaccination is a requirement of the job.


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and  applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed,  color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status,  partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including  but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading,  demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment. 

Physical Requirements: Must have the ability to complete all standard administrative and support tasks  including but not limited to climbing up and down stairs, operation of computers/phones/fax/printer/copy  machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the  various locations and sites of Sheltering Arms. Physical and PPD clearances required. 

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