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Jobs at Sheltering Arms Children and Family Services, Inc.

Community Partnership Program Director

Location: Jamaica, NY

Department: Youth Services

Type: Full Time

Min. Experience: Experienced

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.

Jamaica Community Partnership Program organizes local public and private stakeholders; builds their capacity to support and stabilize families; and engages them with ACS and other City agencies through coordinated service referral, community-led programs, community awareness efforts, and informing City policy and practice related to child and family well-being.

Sheltering Arms is currently seeking for a Director of Community Partnership Program that would manage the operation of the Jamaica Community Partnership to ensure the five main program goals are met: Build Partnerships, Coordinate Service Referral and Utilization, Build Community Capacity and Social Capital, Support Community Knowledge Sharing and Collaborate with City Agencies.

Essential Functions

  • Supervise and train the CPP Community Organizer
  • Identify, recruit and retain a diverse group of community ambassadors
  • Build a diverse network of public and private stakeholders, including the creation of formal linkage agreements
  • Liaison with city organizations, stakeholders, community-based organizations, local businesses and community members around issues of child and family well-being
  • Have a comprehensive understanding of services and resources available through community providers and organizations, as well as City agency programs
  • Maintain an inventory of services and resources for children, youth and families
  • Utilize the Aspen Institute’s Two Generation (“2Gen”) approach, Collective Impact and Equity Frameworks
  • Coordinate community perspectives to inform City agency policy and programs
  • Develop outreach, public education and community engagement plans to recruit and maintain member organizations
  • Coordinate and track referrals between member organizations
  • Organize community events and trainings for membership to include topics such as: racial equity, gender equity, LGBTQ inclusion, social justice, immigrant rights, and addressing implicit bias in service provision
  • Engage public partners working on efforts related to child and family well-being
  • Facilitate monthly stakeholder meetings
  • Ensure Compliance with funding mandates and track deliverables
  • Attend ACS-sponsored and other trainings as required
  • Other duties as assigned


  • Master’s Degree in Social Work or related field
  • Experience working with coalitions and community organizing initiatives
  • At least 5 years’ of relevant experience, including at least 3 years in a leadership position managing community-based programs serving children, youth and families
  • Knowledge of the Jamaica Queens community
  • Excellent verbal and written communication skills
  • Prior experience with facilitating training
  • Working knowledge of Microsoft Office Suite, including Excel
  • Comfort traveling throughout NYC
  • Ability to work a flexible schedule that includes late evenings, weekends, and holidays as needed


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

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