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Jobs at Sheltering Arms Children and Family Services, Inc.

Family Support Worker Supervisor

Location: Queens, NY

Department: Community Health

Type: Full Time

Min. Experience: Experienced

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.


Sheltering Arms is seeking a Family Support Worker Supervisor to Provide weekly supportive clinical, reflective and administrative supervision to Family Support Workers (FSW) as per Healthy Families NY model, which includes scheduling and directing work, and conducting and arranging for child/ parent assessments conducted during home visits. FSW Supervisor will ensure that program maintains HFNY model fidelity as well as the credentialing standards. The FSW Supervisor will conduct community outreach as needed as well.

Essential Functions:

  • Provides weekly clinical, reflective and administrative supervision to a max of 5 Family Support Workers (FSWs); Assess staff performance and supports staff development regularly
  • Supports the proper facilitation of the home visiting curriculum
  • Completes a range of quality assurance activities such as case record reviews, participant satisfaction phone surveys and home visit observations with FSWs
  • Monitor Healthy Families data management and analyze data relative to performance standards and indicators
  • Ensures HFNY Model Fidelity and credentialing standards in working with families and supervising staff
  • Maintain up to date supervision binders, case coordination summaries, team meeting logs and other binders as required as per program guidelines  
  • Aid Program Manager in development and/or updating of training curricula, resource directory, forms, and other program materials as necessary
  • Assist Program Manager in the review of HFJ program policies and credentialing standards and update as needed
  • Assists in interviewing, hiring, evaluating, and training
  • Coordinate case conferences and ongoing in-service training
  • Attend required trainings, meetings, and collaborate with consumers and service providers
  • Plan, coordinate and work client holiday parties and events
  • Provide weekend and late night coverage to staff as needed
  • Work on special projects surrounding the program as assigned.
  • Other duties as assigned



  • Master’s Degree in Social Work, Early Childhood, Human Services or related field preferred
  • Bachelor’s Degree in Social Work, Early Childhood, Human Services or related field also acceptable with at least 3 years of experience working with children and at risk families.
  • Familiarity with Jamaica, Queens area and population, Culturally sensitive, Bilingual (English & Spanish) a plus
  • Knowledge of maternal/paternal child health and child abuse and proven experience working with difficult families
  • Skilled at supervising staff, case management and teaching, Ability to be strength-based, use good judgment and make sound decisions
  • Ability to multi-task and appropriately manage time in high pace environment.
  • Ability to be non-judgmental; some child care or parenting experience; good problem solving and practical skills; demonstrates maturity and emotional well-being; and good listening skills;  shows respect and sensitivity with individuals of differing cultural, racial, sexual or ethnic identities; knowledge of community resources.


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

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