Supervisor Health Home Care Management

United States
Full Time
Experienced

PROGRAM DESCRIPTION
Care Management is a service model whereby all of an individual's caregivers communicate and
interface so that the member's needs are addressed in a comprehensive manner. This is done
primarily through a "care manager" who oversees and provides access to all of the services an
individual needs to assure that they receive everything necessary to prevent hospitalizations, stay
healthy, and maintain stability.
The Care Manager Supervisor is responsible for the daily programmatic oversight of the assigned care
management unit. The supervisor works closely with the care managers to ensure the overall
provision and coordination of care management services to the assigned member.

MAJOR DUTIES & RESPONSIBILITIES:
● Provides supervisory support to assigned Care Management Team
● Provides individual and group supervision to assigned Care Managers and evaluates all
supervisees on a regular and timely basis
● Monitors assigned Care Managers’ work activities with children and families through team
meetings and regular individual meetings
● Provides direct care management services in the absence of Care Management staff
● Manages, reviews, and monitors maintenance of member records to ensure both internal and
external quality assurance standards and timely completion in accordance with agency and
Health Home Policies
● Provides training to new staff and on-going training to existing staff
● Demonstrates strong leadership and management skills to ensure progressive, positive
development of Care Management employees
● Coordinates and conducts plans for audit preparation and audit execution
● Collects, analyzes, and reports data in the area of supervision to assist the Director
● Oversees the identification of eligible members from other agency programs and the
community for program enrollment and consenting processes
● Assists in locating and creating support networks in the community
● Works collaboratively with all teams throughout agency programs
● Completes special projects and assignments as needed or identified by SA Administration
● Other duties as assigned


QUALIFICATIONS/EXPERIENCE/COMPETENCIES:
● Master’s Degree in Social Work, Nursing, Public Health, or related field or Bachelor’s Degree
with 5+ years in HHCM
● Knowledge of best practice working with children and families in health, preventive and
wellness care
● Working knowledge of child welfare, developmental disabilities, mental health and/or primary
healthcare fields
● Experience managing teams providing case/care management
● Experience using Excel and electronic health care systems to review and manage data
preferred
● Experience providing service coordination and information, linkages, and referrals for
community-based services
● Excellent accountability,
● Strong communication skills: both verbal and written
● Strong organizational skills and attention to detail
● Ability to problem solve
● Compassion for serving children and families with special needs
● Ability to travel to community-based agency offices or field as needed
● Proven decisiveness, motivational, strength based and developmental skills; management
abilities, including meeting deadlines, ensuring compliance with agency/HH policies and
procedures, and overseeing complete and timely maintenance of agency/HH records, in
accordance with contractual requirements

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