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Case Manager - Rapid Rehousing Program

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.

About the Program: Rapid Rehousing for Young Adults is a solution to homelessness designed to help young adults aged 18-24 quickly exit homelessness to permanent housing. The program provides rental assistance and support services that are tailored to the unique needs of the young person.

Job Summary: Provide case management to a case load of 12-15 youth in the Rapid Rehousing Program.  

Essential Functions

  • Complete intake process with youth according to established guidelines, and make appropriate contact with and/or referrals to other agencies.
  • Complete all need assessments including but not limited to mental health and social history
  • Obtain legal documents (birth certificates, NYS identification, social security), assist with housing applications, assist with employment and enroll clients in school.
  • Develop individualized service plans for each youth and update monthly
  • Facilitate, develop and participate in skill building groups.
  • Provide bi-weekly individual and family case management sessions to each youth.
  • Make referrals for outside services when needed such as substance abuse, mental health, etc.
  • Lead intakes, treatment team meetings and discharge planning meetings.
  • Provide crisis intervention to youth in their apartments and mediate roommate issues as needed.
  • Assist and complete all required reports daily, monthly, quarterly and yearly.
  • Keep updated chart records for all current and past residents and complete all mandatory paperwork required by contracts and funding sources.
  • Work alongside all other program staff and Director to develop and evaluate programming
  • Conduct outreach and presentations as needed and as assigned
  • Attend regular staff meetings and trainings.
  • Accrue at least 40 hours of training annually.
  • Other duties that may be assigned.


  • A bachelor’s degree from an accredited college
  • Between 2-5 years of experience of working with adolescents
  • Knowledge and understanding of the homeless population
  • Experience conducting groups and developing appropriate and relevant youth programming
  • Comfort traveling throughout NYC


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

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