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Program Coordinator - Youth Services

Organization Overview: Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.

Job Summary: The Program Coordinator is responsible for implementation of the Next Steps mentoring program, a transformative mentoring intervention involving group and one-on-one mentoring between young adults the live in or near Paterson Houses in the Bronx. Community mentors will use of an Interactive Journaling model. The Program coordinator will supervise mentors and provide professional development feedback to mentors, and coach the mentors in relation to work done with youth. Program coordinator will be responsible for all data collection and reporting requirements for the contract.

Essential Functions

  • Responsible for overall quality implementation of the Next Steps program
  • Responsible for bio-psychosocial assessment, needs assessment and service planning of participants
  • Develop service/mentoring plans and coordinate necessary community referrals 
  • Supervising, training and providing guidance and coaching for mentors
  • Meeting weekly with lead mentor to discuss group sessions progress and curriculum
  • Meeting bi-weekly with each mentor to discuss each client's individual progress, provide professional development, and coach mentors
  • Reviewing progress notes on each client and conducting progress assessments
  • Scheduling group sessions and one- on- one sessions between mentors/ mentees
  • Tracking client progress, contract deliverables and reporting data internally and externally
  • Conducting evaluation and monitoring activities to ensure program quality and integrity
  • Attending initial and ongoing training and other technical assistance or professional development activities identified by the Department of Probation or Sheltering Arms
  • Other duties as assigned


  • Master’s degree in Social Work or other equivalent degree or a Bachelors with four or more years of youth development experience will be considered
  • At least three years of experience working youth ages 16- 24, youth of color, runaway or homeless youth, and/or court-involved youth, experience providing youth programming in an urban setting
  • Ability to supervise staff
  • Experience with Cognitive Behavioral Therapy, Positive Youth Development ideology and practical principles, and/or motivational interviewing strongly preferred


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

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