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Case Worker

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs

Job Summary: The Caseworker is a professional staff position providing comprehensive casework services for infants, toddlers and children up to 12 years of age in the Reception Center and their families.  The Caseworker should be committed to a service philosophy that is child centered and family focused. The position is demanding and highly interactive with the children and their families, staff and community.  Caseworkers must be comfortable working with youth and families in the context of the facility, the office and in the community of origin.
Essential Functions

Casework with Youth:    

  • Maintains on-going qualitative social work/ youth and social work/ child care staff contacts in accordance with regulatory mandates. Participate in interdisciplinary team and conduct assessments of children including completion of child status reports, discharge summaries and other required reports, specifically status reports for ACS and placement recommendations. Maintain regular contact with children and birth families to encourage regular visitation in accordance with approved visitation plan, provide supervision of these visits. Visits at family’s homes and within the community will be required. Participate in all required meetings internally, externally and as required by ACS. Work closely with ACS to facilitate placement of each child in the most appropriate and least restrictive setting. Ensure documentation is entered in CONNECTION in a timely manner

Casework with Collateral Persons:

  • Maintains regular contact and efficacious working relationships with significant parties involved in the service planning and provision process, i.e. child care staff, educational personnel, court and legal representatives, foster parents, medical personnel, and other caseworkers involved; assures a holistic, culturally sensitive, family centered and child-focused presentation of case particulars.

Normative Issues:

  • Supports and maintains dependable responsible professional and accountable staff behavior, positive program norms and teamwork primacy. Supports program philosophy/objectives; effectively integrates with other disciplines; confronts and discourages negative behavior, attitudes and program norms; maintains enthusiasm, sharing “the work” and participation in program activities.
  • Other related task that may be assigned


  • Bachelor’s degree in social work or related field from an accredited college or university required.  
  • A record of success and achievement in foster boarding home or residential child care work is helpful;
  • Computer literacy essential; knowledge of CONNECTIONS preferred


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Physical Requirements: Must have the ability to complete all standard administrative and support tasks including but not limited to climbing up and down stairs, operation of computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the various locations and sites of Sheltering Arms. Physical and PPD Clearance. 

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