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Information Management Specialist

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.

Job Summary: Under the direction of the Information Systems Manager, the Information Management Specialist will be responsible for the performance, integrity, design, and security of agency systems.

Essential Functions:

  • Assisting in database design

  • Updating and amending existing databases

  • Providing systems support for end users

  • Setting up and testing new database and data handling systems

  • Sustaining the security and integrity of data

  • Training program staff on how to use in house systems

  • Ensures that all service requests and incidents are logged/updated, addressed/resolved and/or escalated, as needed

  • Troubleshoot, diagnose, and resolve system issues

  • Use instructions and pre-established guidelines to conduct work tasks

  • Work under immediate supervision and follow directions effectively and efficiently


  • High School diploma required; some college preferred 

  • Relevant experience in customer service and systems management 

  • Proficient in word and excel. Experience working with databases a plus 

  • Strong written and verbal communication skills

  • Knowledge of management information systems and data manipulation

  • Must possess strong interpersonal skills to explain system issues to non-technical personnel.

  • Must be able to prioritize work and multitask in a fast paced environment. 


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Physical Requirements: Must have the ability to complete all standard administrative and support tasks, operation of computers/phones/fax/printer/copy machine, Must be able to travel from the various locations and sites of Sheltering Arms

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