Case Aide

Bronx, NY
Full Time
Adolescent Residential Care
Student (High School)

Job Summary: The Case Aide supports the case planning teams by completing administrative tasks necessary to preserve child safety and achieve permanency. Case Aides report to the Social Work Supervisor and are assigned tasks as described below to ensure the delivery of high-quality services to children and families.

 Essential Functions

  • Manage and organize electronic and hard copy case records
  • Gather documents such as birth certificates, social security cards, immigration documents, and other vital records
  • Assist case planners with purchase and processing of needed items for families such as emergency clothing and items purchased with discharge grants, including accompanying families to make purchases
  • Escort clients to appointments with service providers
  • Drive agency vehicle to assist staff and clients with necessary transportation and deliver belongings to children and families 
  • Manage reception area and handle phone calls
  • Copy and organize records
  • Assist with scheduling Family Team Conferences (FTCs) and other meetings
  • Other related tasks that may be assigned

Shift: Monday to Friday 10AM - 6PM Flexible


  • High school diploma or GED required.
  • Valid US Driver’s License strongly preferred.
  • Prior experience in child welfare or other social services preferred.
  • Good computer skills (Word and Excel). 
  • Must be able to travel among all five boroughs of NYC on public transportation.
  • Strong written and verbal communication skills.  
  • Must be organized and self-motivated; must be able to work independently and collaboratively. 
  • Must have a strong sensitivity to cultural differences present among staff and clients within our organization.
  • Should possess a strong belief in people’s ability to grow and change; forge a mutually respectful partnership with persons served and their families.



It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.



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