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Jobs at Sheltering Arms Children and Family Services, Inc.

Medicaid Service Coordinator

Location: Queens, NY

Department: Developmental Disabilities Services

Type: Full Time

Min. Experience: Experienced

Sheltering Arms  strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.


Sheltering Arms is seeking to hire a Medicaid Service Coordinator for our Developmental Disabilities Services Dept. The Medicaid Service Coordinator (MSC) will be responsible for working with the individual, family and/or advocate to develop, implement, evaluate, monitor and revise the Individualized Service Plan (ISP), based on the individual’s personal goals, needs, interests and preferences. Assist administration in maintaining quality improvement. Develop roster of candidate for placement.


Essential Functions

  • Oversee and coordinate clinical issues.
  • Screen candidates for placement and develop a waiting list.
  • Develop and coordinate the Preliminary Individualized Service Plan (PISP).
  • Develop, oversee implementation and maintain of the Individualized Service Plan (ISP) based on the individual’s personal goals, choices and outcomes.
  • Review, monitor and revise the Individualized Service Plan to reflect the changing needs, choices and preferences of the individual, minimally on a semi-annual basis and more often as requested by the individual, family and/or advocate. Forward copies of ISP to all relevant parties in a timely fashion.
  • Ensure that all services described in the ISP are delivered in a timely and appropriate manner. Ensure quality service delivery, as well as, regulatory compliance.
  • Act as liaison between outside service providers and the individual. Encourage integration, individualization, independence, productivity and individual satisfaction in all community activities.
  • Document all contacts and service coordination activities. Prepare monthly service coordinator notes. Ensure documentation is up-to-date, complete, comprehensive, and filed in the individual’s record at all times.
  • Assessment of individual’s needs via face-to face monthly contact and gathers information from collateral  sources
  • Assist with quality improvement chart reviews.
  • Participate in the development of appropriate in-service staff training.
  • Attend conferences, in-services and informational meetings.
  • Maintains caseload as assigned by supervisor.
  • Record keeping:  keeps records up-to-date including case notes, MSC Agreement, Level of Care Eligibility Determination (LCED), medical reports and correspondence with collateral’s, notes of phone contacts.
  • Maintains training requirements per MSC regulations.
  • Other related tasks that may be assigned.



  • Bachelor’s Degree in Human Services or related field
  • (2) year of experience working with people with a developmental disability
  • Participation in OPWDD CORE training curriculum is required within first 3 months of employment.
  • Knowledge of community resources.
  • Must be familiar with ICF/MR regulations and waiver requirements.
  • Ability to relate and interact positively with residents, staff and other providers of service.
  • Ability to coordinate. Good writing skills.
  • Valid NYS State Drivers License preferred.



It is the policy of Sheltering Arms Children and Family Services  that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.


Physical Requirements: Must have the ability to complete all standard administrative and support tasks including but not limited to climbing up and down stairs, operation of computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the various locations and sites of Sheltering Arms Children and Family Services.

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Cover Letter*
What’s your highest level of education completed?*
Do you have (2) year of experience working with people with a developmental disability?*
Have you Participated in OPWDD CORE training curriculum before?*
Do you have Knowledge of community resources?*
Must be familiar with ICF/MR regulations and waiver requirements, Do you have this experience?*
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