Program Coordinator

New York, NY
Full Time

Organization Overview: Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.


Job Summary: The Program Coordinator of Residential Services will serve as the QIDP of these residences, in addition to providing direct supervision of 2-3 Residence Managers and ensures the efficient coordination of supports and services to individuals residing in the Individualized Residential Alternative (IRA) setting, maintaining a high quality program in accordance with the mission statement and standards of the Office for People with Developmental Disabilities and Sheltering Arms Children and Family Services.

Shift: 9AM-5PM flexible


Essential Functions: 

  • Provides direct supervision of 2-3 Residence Managers as assigned.
  • Ensures that the Residence Managers build a support network between the Individuals, direct support staff and community members.
  • Prepare and review monthly habilitation service data documents for Individuals and ensure the timely submitting for billing.  
  • Prepares progress reports for Individuals immediate support group/team, including their family and/or guardian, staff, employment specialist, case manager, and other professionals. 
  • Ensures consistent service delivery that connects work, home and recreational needs.
  • Serves as an active member of each Individual’s Inter-Disciplinary Team (IDT), which includes the Individual Habilitation Plan development.
  • Submits monthly written reports to the appropriate managers outlining operational status, progress, and concerns.
  • May perform the duties of the Residential Program Manager as necessary, in accordance with current staffing needs.
  • Presents problems and recommends any necessary changes in current policy and procedures to the Associate Director and/or Director of DD Services. 
  • Monitors financial, medical, personal and Individual Habilitation Plan (IHP) documentation to ensure accuracy. 
  • Supports Residence Manager and Associate Director with the interviewing and hiring of job applicants.
  • Supports Residence Manager with the completion of Performance Reviews for the direct care workers. 
  • Lead/participate in treatment team meetings/conferences for future planning and the development of goals/valued outcomes.
  • Monitors and reports health and medical needs of individuals in collaboration with the management and clinical team.
  • Provides 24/hr on-call monitoring and support to the assigned residential programs.
  • All other duties as requested by the Associate Director of Residential Services. 

Minimum Qualifications:

  • Masters in Social Work, Psychology or related field required
  • Minimum of 3 years of direct experience with the OPWDD population.
  • Ability to judge and supervise active treatment issues
  • Ability to develop, review, and monitor program goals.
  • Training in AMAP, First Aid, CPR and SCIP-R 
  • QIDP experience a plus
  • Proficiency in Microsoft Office Suite and program-related software.


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Physical Requirements: Must have the ability to complete all direct care worker and standard administrative and support tasks including but not limited to hands-on care with consumers, climbing up and down stairs, and the ability to lift and move consumers (if necessary) up to 200 lbs, ability to lift boxes, furniture, and equipment up to 30 lbs.


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