Case Planner - NSP

  • Bronx, NY
  • Full Time
  • Adolescent Residential Care
  • Experienced

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.

Job Summary: The Case Planner provides comprehensive case management services for all youth who reside in the Non-Secure Placement facility and their families. The Case Planner should be committed to a service philosophy and objectives that is youth-centered and outcome focused. The position is demanding and highly interactive with the youth and their families, staff and community.  Case Planners must be comfortable working with youth and families in the context of the facility, the office and in the community of origin.

Essential Functions:

  • Responsible for development of a comprehensive service plan for each youth and the youth’s family or other adult resource. The service plan will be completed in collaboration with the team members, PPS worker and with the youth and his/her adult resources in the Family Team Conference.
  • Work with the case planning team (Visitation Specialist, Education Specialist, and After Care Team), the youth, the family and PPS and any other service provider to develop a discharge plan as part of the service plan.
  • Schedule family visits within 24 hours of admission to the agency or work in conjunction with the Visitation Specialist to schedule family visits within 24 hours of admission. 
  • Engage the family members throughout the assessment process and complete FASPs, SPRs, Plan Amendments and other case related assessments as scheduled.
  • Responsible for meeting required ACS completion dates for accurate progress notes, FASPs, visits, court reports and any other documentation required. Document all progress notes in Connections within 5 days.
  • Implements creative strategies for involving family members in the service planning process.
  • Monthly home visits to engage and assess the family in collaboration with the Visitation Specialist. In addition complete initial and discharge home assessments.
  • Maintain efficacious working relationships with staff involved in the service planning and provision process: Youth Specialists, Mental Health Therapist, Educational Personnel, Court and Legal Representatives, Medical Personnel, etc.
  • Attend court hearings, and prepare reports as required to be submitted before and at the hearing;
  • Primarily responsible for the development, documentation and maintenance of all case records within your caseload.
  • Provide necessary referrals for families in need of housing, health, mental health or preventive services.
  • Support the principles of the ITM (Integrated Treatment Model) with the objective of teaching youth to make positive, lasting changes in their behavior.
  • Lobby and advocate energetically for the appropriate educational placement for each youth.
  • Network with other agencies to stay informed about services
  • Work closely with Quality Improvement to ensure CQI (continuous quality improvement) of services rendered.
  • In addition the Case Planner is to know and be able to perform all duties related to Visitation    Specialist in the event he/she must perform or act in the role of Visitation Specialist when needed. Which are not limited to: scheduling and covering visits, transportation, Creating and modifying visitation plans, Scheduling and covering home passes.
  • Other related tasks that may be assigned.


  • Bachelor’s Degree in Social Work or related field required
  • Strong knowledge of ACS mandates   
  • Prior experience working with foster boarding home or residential teens a plus
  • 2+ years experience with Foster Care or Preventive case management
  • Advanced knowledge of Connections required
  • Strong writing skills, including competency with progress note completion
  • Familiar with Family Court
  • Must be able to pass the Safe Crisis Management (SCM) training.
  • For this role, COVID-19 vaccination is a requirement of the job.


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Physical Requirements: Must have the ability to complete all standard administrative and support tasks including but not limited to climbing up and down stairs, operation of computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the various locations and sites of Sheltering Arms. Ability to perform physical restraint of youth using approved restraint techniques. Physical and PPD clearances required and reevaluated annually.

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