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Jobs at Sheltering Arms Children and Family Services, Inc.

Program Director of Close to Home Social Services and Aftercare

Location: Bronx and Queens, NY

Department: Adolescent Residential Care

Type: Full Time

Min. Experience: Senior Manager/Supervisor

Organization Overview

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. .  

Job Summary

Responsible for the administration of service provision within the Adolescent Residential Care (ARC) program including supervision of social service and aftercare staff.   He/she will provide overall leadership and ensure that program implementation is consistent with Sheltering Arms’ mission, best practices in the field, as well as programmatic objectives and descriptive guidelines.  This position provides oversight and supervision to the case planning teams for Limited Secure placement and Non secure Placement. Programs, Intake coordinator, PBS Coordinators, Youth Development and Aftercare. Program Director will lead program staff to meet all expectations regarding service provision and documentation. This position requires a motivated, energetic individual that will oversee the quality of services to children and families. The ideal candidate must demonstrate problem solving and critical thinking skills as well as a strong sensitivity to cultural differences.

Responsibilities and Duties


  • Ensure that Sheltering Arms’ mission is promoted and implemented at all ARC sites
  • Oversee program quality and evaluation; enhance existing services; develop new treatment components to meet client needs
  • Oversee the recruitment and selection of social services and aftercare staff
  • Clinically review all intake referrals for appropriateness of placement
  • Review YLS assessments to ensure all services are provided
  • Provide effective ongoing weekly supervision, including ongoing professional development, to APD for Youth development, PBS coordinators, Case Planners for LSP, Intake Coordinator, Asst. Program Director for Aftercare, and Social work supervisor of NSP.  Maintain documentation of supervision through the completion of supervisory logs.
  • Review and Approve FASPS, court reports, transition summaries, and treatment plan tools
  • Review electronic case record and input supervisory notes in Connections monthly
  • Collaborate with agency departments to meet program goals and objectives
  • Ensure compliance with ACS and OCFS requirements in the provision of social services within ARC
  • Represent the agency in meetings with ACS and OCFS, including monthly provider meetings
  • Facilitate trainings and reviews of city, state and agency policies as they relate to programs
  • Attend quarterly community advisory board meetings
  • Attend quarterly MST-Fit model fidelity and adherence review
  • Attend weekly LSP treatment team meetings, red flag meetings, discharge meetings
  • Attend Performance-Based Standards site visits and review meetings
  • Support the principles of the ITM Model
  • Other related task that may be assigned


Qualifications and Skills


  • MSW or equivalent degree, LMSW or LCSW preferred
  • Minimum 5 years’ experience in the provision of youth development and activities programming.
  • Minimum 2 years’ experience in program development, implementation and management.
  • Strong knowledge of city, state, & agency regulations around juvenile justice and child welfare.
  • Significant experience as a supervisor in juvenile justice and /or child welfare.
  • Strong knowledge of city and state education mandates
  • Knowledge of Connections
  • Strong writing skills and comfort with public speaking

Benefits and Perks

  • Health care (medical, dental, and vision), paid time off, paid holidays, retirement savings plans and pension plan, tuition reimbursement, pretax commuter benefits, and more.

It is the policy of Sheltering Arms Children and Family Services that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.


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