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Jobs at Sheltering Arms Children and Family Services, Inc.

Care Manager Supervisor

Location: Bronx, NY

Department: Health Home

Type: Full Time

Min. Experience: Mid Level

Care Management is a service model whereby all of an individual's caregivers communicate and interface so that the member's needs are addressed in a comprehensive manner. This is done primarily through a "care manager" who oversees and provides access to all of the services an individual needs to assure that they receive everything necessary to prevent hospitalizations, stay healthy, and maintain stability.


The Care Manager Supervisor is responsible for the daily programmatic oversight of the assigned care management unit.  The supervisor works closely with the care managers to ensure the overall provision and coordination of care management services to the assigned member.


Primary Duties and Responsibilities:

  • Provides supervisory support to assigned Care Management team
  • Provides individual and group supervision to assigned Care Managers and evaluates all supervisees on a regular and timely basis
  • Monitors assigned Care Managers’ work activities with children and families through team meetings and regular individual meetings
  • Provides direct care management services in the absence of Care Management staff
  • Manages, reviews, and monitors maintenance of member records to ensure both internal and external quality assurance standards and timely completion in accordance with agency and CCF Health Home policies
  • Provides training to new staff and on-going training to existing staff
  • Demonstrates strong leadership and management skills to ensure progressive and positive development of Care Managers
  • Coordinates and conducts plans for audit preparation and audit execution
  • Collects, analyzes, and reports data in the area of supervision to assist the Director
  • Oversees the identification of eligible members from other agency programs and the community for program enrollment and consenting processes
  • Assists in locating and creating support networks in the community
  • Works collaboratively with all teams throughout agency programs
  • Completes special projects and assignments as needed or identified by the Director
  • Other duties as assigned

Qualifications and Competencies:

  • Master’s Degree in Social Work, Nursing, Public Health, or related field required (License preferred)
  • 2-3 years of administrative, clinical, and supervisory/managerial experience
  • Knowledge of best practice working with children and families in health, preventive and wellness care
  • Bilingual a plus
  • The candidate must possess the following experience:
  • Working knowledge of child welfare, developmental disabilities, mental health and/or primary healthcare fields
  • Experience managing teams providing case/care management
  • Experience using Excel and electronic health care systems to review and manage data preferred
  • Experience providing service coordination and information, linkages, and referrals for community-based services
  • In addition the candidate must demonstrate the following competencies:
  • Excellent accountability; writing, communication, and organizational skills
  • A passion for serving children and families with special needs
  • Ability to travel to community-based agency offices
  • Ability to receive feedback to professionally grow and/or improve
  • Proven decisiveness, motivational, and developmental skills; management abilities, including meeting deadlines, ensuring compliance with agency policies and procedures, and overseeing complete and timely maintenance of agency records, in accordance with contractual requirements


Equal Employment Opportunity Statement

It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.


Physical Requirements: Must have the ability to complete all standard administrative and support tasks including but not limited to climbing up and down stairs, operation of computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the various locations and sites of Sheltering Arms.

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