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Jobs at Sheltering Arms Children and Family Services, Inc.

Case Planner, Foster Care and Adoption Program

Location: New York, NY

Department: Foster Care & Adoption

Type: Full Time

Min. Experience: Experienced

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.

Sheltering Arms is currently seeking a Case Planner in our Foster Care & Adoption Program. The Case Planner expedites reunification by providing services and advocacy to parents and children temporarily separated because of abuse or neglect by intensive work in parental home neighborhoods. Case Planners must be comfortable arranging and supervising family visits in home neighborhoods and with a high volume of field work. The ideal candidate is able to effectively balance administrative duties with in-the-field assignments.

Essential Functions:

  • Meeting all the mandates of contract agency and New York State for services to families and children referred to us.
  • Interviewing parents and children in agency, at home, and in community facilities.
  • Accompanying parents to drug treatment programs.
  • Maintaining cases records according to City and State standards, annotating all contracts.
  • Ensuring the timely entry of progress notes into CONNECTIONS.


  • Bachelor’s degree in related field required 
  • Proficient writing, communication, social and organizational skills.
  • Prior experience with CONNECTIONS preferred.
  • Knowledge of child welfare systems
  • Bilingual is Spanish a plus

It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Physical Requirements: Must have the ability to complete all standard administrative and support tasks including but not limited to climbing up and down stairs, operation of computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the various locations and sites of Sheltering Arms Children and Family Services.

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