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Jobs at Sheltering Arms Children and Family Services, Inc.


Location: Jamaica, Queens, NY

Department: Community Based Programs

Type: Full Time

Min. Experience: Experienced

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.

We are looking for an IPA/Navigator who would identify, reach out to, and engage uninsured individuals, small businesses & small business employees to educate them of the types of health insurance programs offered through the New York Health Benefit Exchange (NYHBE). 

Essential Functions:

  • Enroll 15 mandatory applications per week, including small businesses.
  • Provide in person health insurance enrollment services to potential enrollees.
  • Educate potential enrollees about the NYHBE and the types of health insurance programs offered through the NYHBE.
  • Provide education on, and facilitate enrollment into Qualified Health Plans (QHPs), supplementary plans available through the Exchange (if offered) and/or into Insurance Affordability Programs (IAPs).
  • Assist applicants to gather documents and complete applications and renewals.
  • Assist potential enrollees with grievances, complaints or questions regarding their health coverage or a determination related to their coverage.
  • Provide assistance to potential enrollees in the Individual Exchange and the SHOP Exchange.
  • Maintain expertise in eligibility, enrollment and program specifications and conduct public education activities to raise awareness about the Exchange.
  • Facilitate selection of a QHP in the NYHBE or, when appropriate, a public insurance plan.
  • Educate potential enrollees about different forms of out of pocket expenses including premiums, copays, deductibles & cost of sharing.
  • Educate eligible enrollees about managed care and how to access benefits in a managed care environment. This includes the distribution of DOH approved materials describing the opportunities for financial assistance through IAPs and the direct purchase of QHPs.
  • Counsel small businesses & small business employees on the plans available to them through the SHOP exchange. Will also inform small businesses about the small business tax credit.
  • Conduct outreach activities within an underserved population.
  • Distribute information on the availability of the navigator services
  • Provides written and verbal feedback to the supervisor on efforts & outcomes
  • Track incomplete applications & follow up.
  • Distribute additional materials as instructed by DOH


  • High School Diploma required, Associate’s Degree preferred
  • Fluent in Spanish, French, or Creole
  • Strong verbal and written communication skills
  • Strong computer skills
  • Two years of experience working with the Navigator Program of the NYHBE
  • Excellent interpersonal skills with the ability to work in a diverse community.

It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

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