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Jobs at Sheltering Arms Children and Family Services, Inc.

Quality Improvement Manager/Analyst

Location: New York, NY

Department: Quality Improvement

Type: Full Time

Min. Experience: Experienced

Sheltering Arms (formerly Episcopal Social Services) strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.

Sheltering Arms is currently looking to hire a Quality Improvement Manager to assist the Director of Quality Improvement in coordinating and monitoring the overall performance of agency programs


  • Monitor and coordinate compliance for designated agency programs/departments, including adherence to professional/ethical practice, agency standards, federal, state and city regulations, and the guidelines of the Council on Accreditation
  • Research best practice and work with assigned programs to implement best practice & specific program models, design & implement policy & procedure in social services industry
  • Coordinate agency-wide and programmatic self-assessment activities, monitor program performance and model fidelity, and facilitate and organize quality improvement initiatives
  • Ensure that assigned staff completes assignment on time and with high quality
  • Use data and tacking systems to assess, monitor and report program performance and determine ongoing improvement needs
  • Work with assigned programs to prepare for governmental and Council on Accreditation reviews/audits
  • Participate in investigation as requested
  • Design, produce and analyze reports for management in furtherance of organization's goal
  • Act as agency liaison, attend community meeting and participate in agency committees and keep abreast with best industry practices
  • Perform other duties as assigned



  • Master or Bachelor Degree in Social Work
  • Work experience in child welfare, education, or other social service system preferred
  • Ability to demonstrate effective written and verbal communication skills. Detail oriented, flexible, organized and an effective communicator.
  • Demonstrated proficiency in Word, Excel, and Access and knowledge of management information systems. Knowledge of management information systems. Knowledge of Connections and CCRS preferred.
  • Willingness and ability to learn new systems.



It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Physical Requirements: Must have the ability to complete all standard administrative and support tasks including but not limited to climbing up and down stairs, operation of computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the various locations and sites of Sheltering Arms.

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