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Community Liaison

Sheltering Arms Children and Family Services serves 12,000 New Yorkers every year from the South Bronx to Far Rockaway. Our goal is to foster a society where every child and family we serve will have the opportunity to succeed and thrive.  We address the effects of social inequity in the most challenged communities in New York City. Our innovative programs and compassionate services measurably enhance the education, well being and development of children, their families, and communities.  We have maintained an unwavering commitment to our mission since 1831. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for the youth, children and families we serve. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.

About Family Strong 

In providing crucial and life-changing services in Jamaica, Queens, Sheltering Arms faces persistent gaps when working to reach and connect clients to a continuum of services from which they can benefit. We also face barriers to ongoing retention of clients and utilization of services. We believe that the most effective way to solve the outreach, engagement and retention puzzle is through hyperlocal community and peer engagement.  Community members are best situated to both persuade prospective clients of the value of seeking services, and to provide ongoing peer support for sustaining engagement in services. Family Strong is a new outreach, engagement, and mentoring program for youth, individuals, and families that will allow us to more effectively retain the community members we currently serve, and to better integrate the services we offer to them.  Family Strong will also help us more effectively outreach to the Jamaica community and engage youth, individuals, and families who are not yet enrolled in our services.

Job Summary:

Sheltering arms is currently seeking Community Liaison that will work with the Program Supervisor to plan and implement an approach to hyperlocal community and peer engagement in order to reach and connect new clients to Sheltering Arms services, and also to better integrate services for existing Sheltering Arms clients. The Community Liaison will also actively create and sustain partnerships with other community based organizations that can support our clients and provide services not offered by Sheltering Arms.

Essential Functions

  • Work closely with the Program Supervisor to develop hyperlocal community and peer engagement.
  • Collaborate with Sheltering Arms Program managers of the services offered in Jamaica, Queens to promote Family Strong and to achieve improved service integration for existing clients.
  • Work with program leadership to create and deliver outreach materials, talking points and presentation materials
  • Conduct outreach to the community (individually and as a team member) to build strong relationships with community members, and other community based organizations
  • Provide referrals to programs and services in the community
  • Assist with maintaining data tracking systems for program activities  
  • Document all work including meetings, referrals, etc.
  • Participate in staff and team meetings as needed
  • Other duties as assigned


  • Bachelor’s Degree is required
  • Two years of experience working in community-based programs serving youth and families
  • Must have community outreach and community organizing experience and knowledge
  • Must have knowledge and experience conducting outreach
  • Must have working knowledge of the Jamaica Community
  • Must have strong verbal and written communication skills
  • Experience with presentations and/or training diverse groups preferred
  • Ability to work a flexible schedule that includes late evenings, overnights, weekends, and holidays as needed is required



It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

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