View Our Website View All Jobs

Outreach Worker

Sheltering Arms Children and Family Services serves 12,000 New Yorkers every year from the South Bronx to Far Rockaway. Our goal is to foster a society where every child and family we serve will have the opportunity to succeed and thrive.  We address the effects of social inequity in the most challenged communities in New York City. Our innovative programs and compassionate services measurably enhance the education, well being and development of children, their families, and communities.  We have maintained an unwavering commitment to our mission since 1831. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for the youth, children and families we serve. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs


About the Program

In providing crucial and life-changing services in Jamaica, Queens, Sheltering Arms faces persistent gaps when working to reach and connect clients with a continuum of services from which they can benefit. We also face barriers to ongoing retention of clients and utilization of services. We believe that the most effective way to solve the outreach, engagement and retention puzzle is through hyperlocal community and peer engagement.  Community members are best situated to both persuade prospective clients of the value of seeking services and to provide ongoing peer support for sustaining engagement in services. Family Strong is a new outreach, engagement, and mentoring program for youth, individuals, and families that will allow us to more effectively retain the community members we currently serve, and to better integrate the services we offer to them.  Family Strong will also help us more effectively outreach to the Jamaica community and engage youth, individuals, and families who are not yet enrolled in our services.

Job Summary 

Sheltering Arms is currently seeking an Outreach Worker that will conduct outreach to the community (individually and as a team member) to build strong relationships with youth, individuals, and families in order to connect them with Sheltering Arms services and those offered by other community-based organizations.

Essential Functions


  • Conduct outreach in the Jamaica, Queens community
  • Form relationships with high risk youth, families and individuals in Jamaica, Queens,
  • Engage high risk youth to think differently about mental health and other supportive services
  • Provide participants with support andConduct outreach in the Jamaica, Queens community referrals to programs and opportunities in the community (e.g., mental health and job programs, GED, drug treatment, or mentoring)
  • Document all work including detailed case notes, referrals, program/service enrollment for program participants
  • Attend and participate in staff meetings and other team meetings as required


  • A High School Diploma is required; bachelor’s degree preferred
  • Experience working with at risk youth, individuals and families
  • Experience conducting outreach in the community
  • Must have excellent verbal and written communication skills
  • Must have the ability to work a flexible schedule that includes late evenings, weekends, and holidays



It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Read More

Apply for this position

Apply with
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file