Learning Specialist

Queens, The Bronx, NY
Full Time
Mid Level


Organization Overview: Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.


About ORR: The Office of Refugee Resettlement (ORR) is a program of the federal Administration for Children and Families (ACF) within the United States Department of Health and Human Services.  ORR programs provide short term home based transitional foster care and residential services for unaccompanied minors who immigrate to the United States without a parent or guardian. 

Job Summary: The Learning Specialist serves as the structural framework for the Learning & Development Department providing vital support by way of training, administration, and coordination of the Department’s activities.  Additionally, the position is responsible for assisting with tracking and coordinating compliance activities for the Human Resources-Learning & Development Department.


Essential Functions

  • Is responsible for facilitating required and general training topics for ORR staff.
  • Provides comprehensive administrative support to the L&D team including but not limited to:  tracking workshop registration, maintaining departmental databases (which includes inputting workshop attendance, workshop evaluation forms, creating and distributing workshop certificates), preparing materials for workshops (which includes sign-in sheets, evaluation forms and handouts), and filing
  • Assists the Compliance Manager with the coordination of all compliance activities for the HR-L&D Department for ORR staff including but not limited to: preparing documents for audits (which includes pulling and re-filing employee records, photocopying and organizing documents for review) and follow up on results of audits when needed
  • Sets-up and breaks down training spaces as needed
  • Builds marketing materials for trainings as needed
  • Sends out regular communications in order to increase enrollment, ensure registered staff attend sessions, and that staff are kept aware of changes in scheduled trainings
  • Serves as a liaison between trainers and trainees, and trainers and the Department when applicable 
  • Actively engages in their own professional development by attending external trainings to address areas identified as needing improvement
  • Other related tasks that may be assigned


  • BA required. 
  • Experience training adult audiences, preferably in a social service setting. 
  • Knowledge of computer programs such as Microsoft Word, PowerPoint, Excel, Publisher, Google Docs, Google Sheets, Gmail, and other computer applications such as a Learning Management System (LMS) and web-based communication platforms such as WebEx, GoToMeeting, GoToWebinar, etc.

Professional Requirements:  Demonstrated track record of high level organizational and interpersonal skills, experience with designing and delivering professional development and training, the ability to work collaboratively within a team environment, and the willingness to engage in one’s personal and professional development.


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.



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