Housing Navigator - Jamaica

Jamaica, NY
Full Time
Youth Services
Mid Level

Organization Overview: Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.


Job Summary: Housing Navigators will coordinate with DYCD and their contracted providers to manage an ongoing caseload of individuals/households in receipt of an EHV. Engaging with DYCD and DYCD contracted providers to connect with households in receipt of EHV. 

Essential Functions

  • Engaging in phone and field-based outreach to assigned EHV households, including engaging with clients in shelter and other settings.
  • Assist the household with acquiring the necessary documentation and mitigate issues with credit reports, utility arrears, and unfavorable landlord references as necessary. 
  • Assisting EHV recipients with the process of securing housing including but not limited to, coordinating and attending apartment interviews; acquiring and submitting apartment applications, supporting documentation, and forms; navigating the various rental subsidy and inspection processes; securing applicable move-in assistance; and coordinating move-ins with landlords and other relevant stakeholders.  
  • Providing participants with listings of potential housing options in alignment with

 participants’ housing needs and geographic preferences. 

  • Assist with landlord applications
  • Assist with HRA Broker Fee, Security Voucher, moving expenses 
  • Adding unit to HOME database, when necessary 
  • Arrange for timely inspections and landlord corrective action, in coordination with NYCHA 
  • Explain and review the lease and sublease agreement with the EHV household
  • Educating EHV recipients on their rights and responsibilities as tenants.
  • Maintain accurate, comprehensive and current documentation and provide reports as needed.
  • Follow up with residents once they are placed housing
  • Coordinate with the Senior Housing Coordinator and RHY Team at DYCD
  • This job description is not intended to be all inclusive, and employee will also perform reasonable related business duties as assigned.


Minimum Qualifications:

  • BA/BS preferred 
  • Two years of full-time satisfactory professional experience in housing, homelessness, case management, or a related field
  • Experience working with youth and young adults experiencing homelessness.
  • For this role, COVID-19 vaccination is a requirement of the job.


Preferred Skills

  • Experience with the housing process and housing applications in NYC. 
  • Experience working with landlords, brokers and the rental market in NYC.
  • Experience in case management or project management.
  • Proficiency with computers navigating in multiple systems and web-based applications. 
  • Strong oral and written communication skills.
  • Ability to prioritize responsibilities, handle multiple projects simultaneously and delegate responsibilities when appropriate
  • Have strong attention to detail
  • Have excellent interpersonal skills
  • Bilingual candidates preferred and encouraged to apply 
  • Experience working with youth and young adults experiencing homelessness.


Salary: $50,000-$55,000



It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.



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