Quality Improvement Coordinator- DDS

Bronx, NY
Full Time
Mid Level


Job Summary:

Sheltering Arms is seeking an enthusiastic, capable and self-motivated coordinator to support the agency's Developmental Disabilities Services (DDS) programs and in providing high quality services and demonstrating positive impact on our clients and communities. The ideal candidate will demonstrate a passion to contribute to the agency’s mission and support agency and department values and strategic goals. This candidate will engage in research and innovations, excel in a fast-paced environment, seek and pursue opportunities to exceed expectations and solve challenges, and exhibit commitment to the professional development of themselves and their teammates.  

Responsibilities and Duties: 

  • Ensure quality and accountability of the work, including accurate data collection, data integrity, and meaningful reporting in support of our DDS programs. 
  • Adhere to expectations, protocols, and regulations set by manager, department head, agency and governing bodies.
  • Develop capacity through training, supervision, coaching, modeling of senior staff and leadership, technical assistance, and self-learning efforts.
  • Design, develop, and implement outcome studies and monitoring and evaluation efforts to assess the impact of programs, and the systems needed to track and analyze success of programs.
  • Conduct program audits including case record reviews, facility checks, and other documentation reviews to ensure program compliance and continuous improvement 
  • Facilitate root cause analyses and other incident management processes, as needed.
  • Assist with preparation of program-specific corrective action and quality improvement plans.
  • Work collaboratively to improve data systems, conduct and oversee analysis of data, and prepare high-quality reports for internal and external audiences.
  • Use data to support building Sheltering Arms’ organizational knowledge base and make recommendations for program change/improvement.
  • Collaborate to set program milestones and key performance indicators, and support the impact narrative for external communications.
  • Build expertise in assigned programs and stay up to date on best practices, regulations, research and external benchmarks.
  • Effectively represent the agency externally.
  • Demonstrate an awareness of and sensitivity to cultural and socioeconomic characteristics of persons and populations served in the course of all job responsibilities.
  • Perform other duties as assigned.
  • Adhere to a flexible schedule. 


  • Bachelor’s degree required; Master’s degree in Social Work, Psychology, Public Administration or related human services field strongly preferred.
  • A minimum of one year of professional experience working in OPWDD-regulated programs is required.
  • At least three years of professional experience in the field of quality improvement, research, or evaluation.
  • Experience with data management systems and data analysis, including developing presentations and report writing.
  • Effective communicator.
  • Strong analytical skills. 
  • Able to integrate and synthesize information.
  • Detail oriented, flexible, and organized. 
  • Proficiency in MS Word and Excel. 
  • Knowledge of PASW (SPSS) preferred.
  • For this role, COVID-19 vaccination is a requirement of the job.

Salary $50K - $60K

Shift: 9am-5pm Mon-Fri

Physical Requirements: Must have the ability to complete all standard administrative and support tasks including, but not limited to, climbing up and down stairs, operation of computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel to and from the various locations and sites of the agency. Ability to perform physical restraint of youth using approved restraint techniques. Physical and PPD clearances required and reevaluated annually.

Equal Employment Opportunity Statement 

It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.



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