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Quality Improvement Coordinator


Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area, from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.

Job Summary: Collects, compiles and analyzes programmatic data and generates reports for tracking, monitoring, and ongoing quality improvement for designated program(s). Tracks compliance and submits reports as requested.

Works with the QI Team to coordinate agency-wide and program quality improvement initiatives.

Duties are as follows:

  • Coordinate on-going self assessment practices, monitor program performance, and facilitate and organize quality improvement initiatives and activities.
  • Research best practice and work with program(s) to implement best practice and model fidelity.
  • Work with program(s) to design and implement monitoring and tracking systems
  • Use data and tracking systems to monitor and report program performance
  • Work with the program(s) to develop and implement policy and procedure
  • Work with program(s) to prepare for governmental and Council on Accreditation reviews/audits, as well as assure that all programs are providing services in accordance with agency standards, federal, state and city regulations, and the guidelines of the Council on Accreditation
  • Conduct and coordinate case file reviews
  • Assist with data reconciliation and clean-up
  • Represent the agency at community and funder meetings
  • Participate in relevant agency committees
  • Awareness of and sensitivity to cultural and socioeconomic characteristics of persons and population served
  • Responsible for maintaining and ensuring compliance with client and agency confidentiality standards and ethical expectations
  • Responsible for participating in staff development, including attendance in training as required and/or requested
  • Other duties as assigned
  • May require a flexible schedule
  • Support the implementation, principles and goals of the programs’ practice model.   


  Education: Bachelor's required. Masters Degree in Social Work, Psychology, Public Administration or related field strongly preferred.

  Experience: Three years of professional experience in the field of research, monitoring and evaluation, and social service system.

Skills: Ability to demonstrate effective written and verbal communication skills.

  • Detail oriented, flexible, and organized
  • Experience with data management systems and data analysis, including presentation and report writing.
  • Knowledge of PASW (SPSS) preferred.
  • Knowledge of Connections and CCRS a plus  
  •  Willingness and ability to learn new systems.


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Physical Requirements: Must have the ability to complete all standard administrative and support tasks including but not limited to climbing up and down stairs, operation of computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the various locations and sites of Sheltering Arms. Ability to perform physical restraint of youth using approved restraint techniques. Physical and PPD clearances required and reevaluated annually.

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