Site Director

Ozone Park, NY
Full Time
Entry Level


Organization Overview: Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.

Job Summary: Sheltering Arms is currently looking to hire a Site Director for our South Ozone Park Serious Emotionally Disturbed Limited Secure Placement facility (SED-LSP) who will be responsible for the oversight of the day-to-day operations of the facility and the effective management of staff. The Site Director is the main link in assuring the provision of safe, secure, orderly, and quality services to the residents who are placed in the program. The Site Director will run a home characterized by a supportive and therapeutic environment, conducive to self-improvement, and assure fidelity to Integrated Treatment Model (ITM) in conjunction with the ITM coordinators.  The ITM Model is an integrated approach to working with high risk youth in residential settings. 

Essential Functions

  • Assure that the LSP facility complies with agency, city and state standards, and that staffing ratios are maintained.
  • Support the principles of the "Integrated Treatment Model" with the end goal of teaching the young people to make positive, lasting changes in their behavior and prepare them to be self-sufficient through education and work experience.
  • Prepare full time staff schedules and ensure proper coverage utilizing per diem staff.
  • Approve time sheets (payroll) and prepare overtime reports.   
  • Appropriately document accidents, illnesses, incidents, injuries, and other relevant reports
  • Provide regular weekly supervision to Assistant Site Directors and all staff who report directly to the Site Director. Maintain a supervisory log to document this supervision. 
  • Develop the Assistance Site Directors and identify areas for growth and development. 
  • Hold all staff to high performance standards to ensure they accomplish all functions and provide quality services to the residents.
  • Collaborate with ARC leadership and Human Resources to ensure ongoing progressive discipline and the full accountability of staff behaviors.
  • Orient new Juvenile Counselor, Shift Supervisor, and Control Room Monitor staff and provide ongoing training, support, and quality supervision. 
  • Ensure that all staff maintain training compliance as per ACS and OCFS mandates.
  • Oversee the fiscal management of the facility with PEX fund, clothing, purchasing, food ordering, household and personal hygiene supplies, etc. 
  • Work as part of a collaborative team which includes case planners,educators, clinicians, and nurses to support each youth as they work to meet their individual goals assessing during weekly treatment team meetings.
  • Responsible for the appearance and safety of the facility.
  • Assure that agency vehicles are properly maintained.
  • Schedule monthly staff meetings..
  • Share on-call responsibilities with Assistant Site Directors.
  • Conduct pop up visits during the overnight tours.
  • Ensure LSP complies with Prison Rape Elimination Act (PREA). 
  • Other related tasks that may be assigned.


  • BA/BS/BSW in related field.
  • 3-5 Years of management experience working directly with court-related youth in a residential setting.
  • Must have excellent verbal and written communication skills in order to maintain required documentation 
  • Strong knowledge of ACS mandates and policies
  • Strong knowledge of court-related youth population
  • Strong knowledge of residential operations
  • Prior experience with fiscal management preferred
  • Must be able to pass required Safe Crisis Management (SCM) training

Salary: 55-60k

Shift: 9am-5pm


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Physical Requirements: Must have the ability to complete all standard administrative and support tasks including but not limited to climbing up and down stairs, operation of computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the various locations and sites of Sheltering Arms. Ability to perform physical restraint of youth using approved restraint techniques. Physical clearances required and reevaluated annually.


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